Shipping and Returns

Shipping costs are calculated based on cumulative weight of the entire order and are different for domestic and international delivery. Order processing starts from the day of payment receipt against the order placed. For orders placed post 18:00 hours, it begins the next day. The shipment /delivery time is an approximate time mentioned by the vendor against each product. The Burlap People shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond the control of The Burlap People. 

In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number) any extra cost towards re-delivery shall be claimed by the user placing the order. All Duties and taxes for international shipping shall be borne by the customer. 

The Burlap People is not liable to pay any Duties or Taxes for International Shipping. The user must agree to provide authentic and true information, to avoid any kind of delay or loss of merchandise. The Burlap People reserves the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation, such user details are found not true (wholly or partly), The Burlap People has the right in its sole discretion to reject the registration and debar the user from using the services available at this website, and / or other affiliated websites without prior intimation whatsoever.

If the user is not satisfied with the product or if the product is hampered/damaged during transit, he/she must notify via email to whatup@theburlappeople.com within 48 hours from the day of delivery and return the product within 7 business days to the below address -

The Burlap People (Treehuggers Lifestyle Pvt. Ltd.)

130  Netaji Subhash Chandra Bose Road, 

Haathi Gate, PWD Rajpur, Kalitala, 

Opposite Shani Mandir, Kolkata 700149

or else The Burlap People will not be liable to accept this merchandise. ALL couriers of this nature will be borne by the user themselves. 

In cases wherein due to usage of the merchandise, some part of the product is damaged, such as hardware – zip, studs, screws, buckles will be repaired at a cost. There is no warranty for any other physical damage such as oil spills, wear and tear etc. and these would be repaired for a charge to be borne by the customer. Please note, damaged products specific to repair, as well as returns will have to be couriered back to our warehouse wherein all costs will be borne by the user themselves. The Burlap People will only bear the expenses of the transaction after the repair of the merchandise.

Users can cancel the order within 48 hours of placing the order. In case of cancellation, there is credit refund given on the purchase amount within 7-10 business days. We do not accept any cancellation on orders after the product has been dispatched from our warehouse.