FAQ
Here's a list of questions we often get asked...
And if you don't find your answer here, hit us up directly at WHATUP@THEBURLAPPEOPLE.COM
The Burlap People FAQ
Are your bags waterproof?
Our
bags are made of burlap or jute which is a plant-based fabric. This means no,
our bags are not waterproof. What we do provide though is a waterproof rain
cover if need be. If you plan to go hiking/ trekking/ roaming in the rain or
under waterfalls then give us a call and let us know and we'll send you a rain
cover.
How long can I get a bag in/ I need the bag now?
Because
we make each bag from scratch and by hand, the wait once you place an order/
send us the payment is usually between 4-5 weeks, at times a wee bit longer. On
the rare occasion that we be chillin' you'll get your bag sooner of course. If
you need a bag immediately (like now now) because you forgot it's Rakhi or your
sister's kid's birthday then give us a call and we'll see what we have in
stock.
I don't use leather - what are my options?
The easy answer is "no". We're The Burlap People and so we strongly encourage the use of burlap as it is a fast biodegrading material that is far better for the environment than any other bag material currently in use commercially.
How do I customize my bag?
At TBP we offer a variety of customisations - name embosses on leather, extra pockets, a bigger size, secret compartments and anything else you can dream of. For all customisations you'll need to mail us at whatup@theburlappeople.com.
What is burlap, exactly?
Burlap is also known as hessian or gunny. It comes from the jute plant and is a biodegradable material, which in turn makes our bags eco-friendly. Voila! Imagine that.
How do I take care of my burlap bag?
The best way to clean your burlap bag is to keep it clean! In the event of it getting filthy we suggest sending it to a dry cleaner. Do not put it in the washing machine; it will disintegrate.
I'm done with using my burlap bag/ want a new one and don't know what to do with my old one.
You check out the page below. There's added incentive in discounts and surprises! #GiveBackBurlap
What do you do with your burlap bag once you're done?
Fashion is a fast paced industry with new trends, colours and styles each season. We at the burlap people try to limit waste by doing the following:
- Creating only what people need. We keep our inventory or stock to the minimum, creating bags mainly when orders come through.
- We try to introduce a minimum of about one or two new designs per season, not flooding our clients with choices that aid unnecessary consumerism.
- We build our bags to last, not to fall apart.
All the above said, we understand how fashion and choices work, and sometimes you see something you love or you just want a new bag. Say this happens with your burlap bag, we've created a guilt-free option for you to get something shiny and new.
If you have an existing burlap bag in decent condition, but feel you may be done with it and want a new one, you can send us your old bag to redistribute to someone in need, and we will give you 15% off on your next purchase just for doing the right thing.